1. The travel agency “Campfirebg” exclusively acts as agent for travel services, such as transportation services, other individual services for tourists (e.g. hotel stay, rental car, etc.), package tours by other tour operators, and other travel services. Tour operators and other service providers provide the travel services. The contractual relationship as to the travel services is concluded directly between traveler (customer of travel agency) and the respective tour operator or other service provider. The contents of the contracts concluded with the tour operator or other service providers, including the general conditions of travel of the tour operators or other service providers, is relevant for all bookings.
  1. Registration / Booking / Travel Information
    • Travelers can register or book their journey through the web site platform. For more information they can always send E-mail or make a phone call.
    • We require a minimum deposit as booking amounts as per the below chart per person at the time of booking. Your service provider will require amounts towards the bookings which amounts are non-refundable, non-transferable and interest free amounts. Final payment for the relevant booking is required no later than 3 weeks prior to departure unless otherwise stated on your invoice. Some airfares or services must be paid in full at the time of booking.
    • Registration of Several People
      To the extent that the registration / booking includes further travel participants, the person making the registration / booking shall act as their representative. The person making the registration / booking shall be liable for fulfillment of the contract, also for the additional persons included in the services.
    • Booking Потвърдиation. We require a minimum deposit as booking amounts as per the below chart per person at the time of booking. Your service provider will require amounts towards the bookings which amounts are non-refundable, non-transferable and interest free amounts. Final payment for the relevant booking is required no later than 6 weeks prior to departure unless otherwise stated on your invoice. Some airfares or services must be paid in full at the time of booking.
    • The tour operators or other service providers shall confirm registrations / bookings in writing.
    • Travelers shall be obliged to verify the booking confirmation delivered to them immediately for correctness and completeness, and to point out any incorrectness or differences to the tour operator or other service provider.
    • Note: We don’t provide flight tickets booking.
  1. Liability of Travel Agency
    • Information on travel services are based on the information of the tour operators or other service providers. The travel agency shall not assume any warranties or guarantees for correctness, completene Change in Booking / Travel Отказation.
    • Under circumstances where liability cannot be excluded, such liability is limited to the value of that particular purchased travel arrangements in respect of which claims arise. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. In particular, but without limitation to these conditions, we accept no responsibility for any loss, damage or injury you suffer as a result of terrorism, war (including civil-war), coup, riot, civil disturbance or any type of criminal act. It is your responsibility to inform yourself about the safety and security situation in the places you are travelling to.
  1. Change in Booking / Travel Отказation
    • The traveler shall be allowed to withdraw from the contract at any time. In case of withdrawal, the tour operator shall be entitled to charge a reasonable reimbursement or updatedness of the information provided to the traveler.
    • Отказled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced or not. Fees will also apply where a booking is changed or tickets or other travel documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify and reimburse us for the amount of that fee or charge. If the cancellation is made 7 days or less before the starting date, the costs are non-refundable!
    • Up to start of the journey, the traveler shall be entitled to claim that in the place of him / her a third party may enter into the rights and obligations of the travel contract. The tour operator shall be entitled to contradict the entry of a third party into the contract if this person does not meet the special travel requirements, or legal provisions or official orders exclude such an entry. If a third party enters into the agreement, he or she and the travel participant shall be jointly and severally liable to the tour operator as to the travel price and to the occurrence of increased costs.
    • Tour operator shall be entitled to change or modify contractual services if the changes or modifications are reasonable for the travel participant, taking his or her interests into consideration. Reasonableness shall apply whenever the cause for the change is due to circumstances that cannot be controlled by the tour operator, such as natural catastrophes, war or war-like conflicts, strikes, terrorist attacks, diseases, political, economic and other incidents challenging the travel service. Based on the immediate indication of the non-availability of the service, the travel agency may cancel the service.
  1. Refund
    • “Campfirebg” reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a tour due to Force Majeure or any other circumstances. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. and the decision of “Campfirebg” on the quantum of refund shall be final.
    • In case of the Client travelling on an amended tour, the legal relation between the parties shall not change only by virtue of the altered/amendment. The Client opting to continue with the tour arrangements as altered or amended shall pay additional charges, if any, levied by Travel Tours.
    • There shall be no refund if the Client does not or cannot utilize any service included in the tour cost or paid for services like meals, rooms, entry tickets, excursions etc., nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.
    • In any case, the Company shall not be liable towards any consequential loss, damage or extra costs suffered by the Client for any reasons whatsoever.
  1. Health and travel insurance
    • Client must ensure that the Client is aware of any health requirements and recommended precautions relevant to your travel and ensure that the Client carries all necessary vaccination documentation. In some cases, failure topresent required vaccination documentation may deny you entry into a country. We recommend that the Client consult with their local doctor or travel medical service before commencing your travel. Advice on health requirements may be obtained from the Department of Health leaflet Advice on Health for Travelers, which may be obtained from the Department of Health of the country that will be visited.
    • IMPORTANT: All Clients not possessing valid travel insurance are travelling at their own risk.
  1. Meals / Allergy
    • All meal preferences and allergy to any type of food, should be indicated by the Client at the time of booking.
  1. Agreement
    • By signing these Terms and Conditions and payment of booking amounts, the Client accepts the booking conditions mentioned herein, not only on his behalf but on behalf of all the travelers/persons mentioned in the Checklist. The signing of the Terms and Conditions shall mean acceptance by the Client in totality of the Terms and Conditions contained herein. “Campfirebg” has the right to decline to book any person/s without assigning any reason whatsoever. Signing of the Terms and Conditions shall legally bind the parties into a contract.

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