GENERAL TERMS AND CONDITIONS FOR THE PROVISION OF TOURIST SERVICES BY TOUR OPERATOR CAMPFIREBG LTD
- General information
CampfireBG Ltd., UID 204364474, Registered Tour Operator, License No. 01-7982
Website: https://campfire.bg/en/home-2;
Administrative address: 6, Chetvarta Street, 4483 Akandzhievo, Bulgaria
E-mail: office@campfire.bg
Phone: +359 899 923 900
CampfireBG Ltd has concluded a Travel Operator’s Liability Insurance with Euroins Insurance Group, Policy No. 065 0000225/003, valid until 02.04.2024.
All certificates are visible on the website.
- Reservations
2.1. Bookings for participation in the programs of CampfireBG Ltd. are made on the website of CampfireBG Ltd. www.campfire.bg, by e-mail: enjoy@campfire.bg or over the phone: +359 899 923 900
2.2 The reservation shall be deemed confirmed after conclusion of the Tourist Service Contract (The Contract) and payment of the deposit due, in accordance with the current General Terms and Conditions and as provided for in the Contract.
2.3. The reservation becomes valid after payment has been made by means of a deposit of 50% of the program cost or payment of the full amount, unless otherwise stipulated in the Tourist Service Contract.
2.4. Before making a booking, each Traveller should read these General Terms and Conditions.
- Payment method and payment period
3.1 Prices and method of payment:
3.1.1. Prices for each program include only those services described in the program.
3.1.2 Payment is made by bank transfer only.
3.1.3 Payments by bank transfer are to be made to the Tour Operator’s bank account specified herein:
IBAN: BG64STSA93000029813246
BIC: STSABGSF
Currency: BGN
DSK Bank
Holder: CampfireBG LTD
3.1.4 For each program it is explicitly described what the program price includes. In cases where the Tour Operator provides information on prices for services that are NOT included in the total package price (e.g. prices for museum entrances, meals, ticket prices, etc.), it should be borne in mind that these prices are indicative and the Tour Operator is not bound by their accuracy.
3.1.5 An increase in the price of the package of less than 8 per cent of the total price of the package shall be deemed to be insignificant and shall not be grounds for cancellation.
3.1.6 In cases where the Tour Operator increases the price of the tour package by more than 8 percent of the total price of the tour package, the Traveler shall notify the Tour Operator in writing of his/her decision within 3 days of receipt of the notification, by:
1) accepting the increase in the package price, paying the amount due for the difference and signing an additional written agreement/addendum to the Tourist Service Contract in relation to the price increase;
or
2) withdraw from the tour Tourist Service Ccontract and be refunded the amount paid by him/her to date within 14 days as of the date on which the Tour Operator has received the withdrawal notice, except for any non-refundable expenses already incurred by the Tour Operator in respect of ticket bookings, accommodation, visas, insurance policies and other pre-paid expenses.
3.2 Amount and terms of payment:
3.2.1. Deposit. A booking is valid upon payment of a deposit of at least 50% of the program cost within 3 working days of receipt of confirmation of availability from the Tour Operator, or immediate payment where the time to the event date is shorter than this period.
3.2.2 Final Payment. If the deposit is not paid within the specified period, the reservation is cancelled. Payment of 100% of the package cost shall be made within the following terms:
3.2.2.1 For programs in Bulgaria and abroad with a duration of 1 or 2 days: within 2 calendar days from the date of departure;
3.2.2.2 For programs lasting 3 days or more in Bulgaria: within 7 calendar days from the date of departure;
3.2.2.3 For trips abroad: At least 20 calendar days before the departure date, unless otherwise stated;
- Rights and Obligations of the Parties
4.1 Rights and Obligations of the Tour Operator
4.1.1 The Tour Operator undertakes to perform the travel services paid for by the Traveller. The Tour Operator shall be fully responsible for the quality of all travel services included in the program in accordance with the terms of the Tourist Service Contract.
4.1.2 The Tour Operator undertakes to provide the Traveller with compulsory insurance for Medical expenses in case of illness and accident. For higher limits than those stipulated in the respective program and insurance for additional risks, the Tour Operator may assist the Traveller, for an additional fee. Travellers over 65 years of age are obligatorily insured with an increased insurance premium. In these cases, each Traveller is obliged to pay the difference in the cost of insurance.
4.1.3 In the event that the Tour Operator makes a significant change to any of the material provisions of the Tourist Service Contract (within the meaning of the local Tourism Act), it shall notify the Traveller in writing within two days of the change occurring, but not later than 20 days prior to the departure date of travel. Acceptance of the changes shall be evidenced by signing an additional agreement to the contract/ annex. If the Traveller cancels the trip, he/she is obliged to do so in writing within 3 days of receiving the notification from the Tour Operator. The Tour Operator shall reimburse the Traveller for the amounts paid by him/her under the Contract within 14 days from the date of receipt of the cancellation notice, except for any non-refundable expenses already incurred.
4.1.4 The Tour Operator has the right to cancel the trip if the required minimum number of participants or other unforeseen circumstances are not reached. In such cases, the Tour Operator shall not be liable for the non-fulfillment of the Tourist Service Contract, and shall refund to the Traveller all sums paid, excluding that part thereof for the actual costs incurred (cancellation fee for insurances taken out in the name and on behalf of the Traveller, fine for returned air tickets for scheduled flights, in accordance with the rules of the airline concerned, visa fees, etc., requested at the Traveler’s request and paid in advance for additional services, which are paid to third party contractors of the Tour Operator and are not refundable under the rules of these third parties).
4.1.5 The Tour Operator shall have the right to terminate the Tourist Service Contract unilaterally, without penalty, in the event that the Traveller fails to make payments within the agreed time limits and thus shows bad faith in the performance of his/her obligations. The payment made shall be evidenced by a payment document. If the Traveller has paid a deposit but has not made payments up to the full amount of the total price of the trip within the established time limits, the deposit shall not be refunded.
4.1.6 The Tour Operator has the right to replace the hotel/accommodation with one of the same or higher category, without changing the total price paid by the Traveller, in cases of duplicate booking, closure of the hotel/accommodation or inability of the hotel to accept the tourists.
4.1.7 The Tour Operator reserves the right to change the time of departure, place of departure and time of arrival, including in the event of a change of carrier or the occurrence of other objective reasons (meteorological or technical reasons) that require it, notifying the Traveler in a timely manner. The Tour Operator shall not be held liable in the event of flight schedule changes or cancellations, but shall cooperate fully to resolve the case.
4.1.8 The Tour Operator shall not be liable to compensate Travellers who have opted out of the consumption of particular services or have deviated from the program of their own accord, and for this reason have missed some or other services of the previously agreed program. The Tour Operator does not compensate Travellers for expenses outside the tour package. The Tour Operator shall not bear any costs related to the consumption of food and beverages beyond those specified as included in the Tourist Service Contract.
4.1.9 The liability of the Tour Operator in case of inaccurate performance of the Contract shall be up to the amount of the difference between the price of the service agreed in the Contract and the service actually provided.
4.1.10 The Tour Operator has the right at any time during the trip to unilaterally refuse to provide part of the services included in the package, without penalty or compensation, in the event that the Traveller by his behavior creates a serious risk to the safety or comfort of other Travellers, employees or co-contractors. In this case, the Tour Operator shall not be liable to refund any sums paid by the Traveller under the Tourist Service Contract if such sums have been paid to third party counterparties of the Tour Operator and under the rules of such third party counterparties the relevant sums are not refundable, and shall be entitled to compensation for any damage caused to it by the Traveller’s misconduct.
4.1.11 The Tour Operator shall not be liable for fines and other penalties imposed on the Traveller by authorised persons in the Host Country for offences committed by the Traveller such as littering in an unauthorised place, smoking in a public place, indecent appearance and/or behavior, failure to observe traffic regulations and the like.
- Rights and obligations of the Traveller
5.1 The Traveller undertakes to pay in full and within the terms set out in the Tourist Service Contract the cost of the travel services.
5.2 In the event that the Traveller fails to make payments within the established time limits, the Traveller shall be deemed to have wished to terminate the Contract with the resulting consequences in accordance with the provisions of these General Terms and Conditions.
5.2.1 The Traveller shall be entitled to compensation equal to the value of the deposit provided in the event of a total breach of Contract by the Tour Operator through no fault of the latter.
5.2.2 The Traveller is obliged to notify the Tour Operator immediately in the event of any change of address, personal document number or method of communication specified in the Contract (telephone, e-mail, etc.). Otherwise, any adverse consequences resulting from the Traveler’s inaction shall be borne by the latter and the Tour Operator shall be released from any liability.
5.2.3 The Traveller shall comply with the laws of the country to which he is travelling. In the event of non-compliance, the Tour Operator shall not be liable for the consequences, costs and formalities arising from non-compliance with local law, as well as any obstacles and complications to the Traveller’s return to Bulgaria. In case of accidents and damages caused to hotels, vehicles, third parties, etc. by the Traveler, the latter is obliged to reimburse on the spot the damages caused and established.
5.2.4 The Traveller who intends to travel and stay in countries with increased risk of infectious diseases is obliged to undergo appropriate prophylaxis in accordance with international medical requirements.
5.2.5 The Traveller is obliged to provide the necessary identity documents with the appropriate validity for travel outside the country – an identity card with a validity period until the end date of the trip or an international passport with a validity period of 6 months from the end date of the trip.
5.2.6 For persons under the age of 18 travelling without one of their parents, a copy of the birth certificate and a notarised declaration of the child to leave the country is required in accordance with Article 3.3 of the General Terms and Conditions. In the event that the Traveller fails to submit or submits an incorrectly completed declaration, as a consequence of which he/she is not allowed to cross the border of Bulgaria, the Tour Operator shall not delay the program of the rest of the group and shall not owe any penalty to the Traveller for the failure to travel.
5.2.7 The Traveller shall be entitled to receive compensation for damages suffered as a result of the Tour Operator’s culpable failure to perform the respective Contract, with proof of the amount of damages, except where this is due to:
5.2.7.1 The Traveller;
5.2.7.2. A third party unrelated to the provision of the travel services included in the Tourist Service Contract, which could not have been foreseen or prevented;
5.2.7.3. Force majeure and extraordinary circumstances;
5.2.11 In the event that the Traveller voluntarily cancels his/her trip during its duration, all additional costs, including transport costs, shall be borne by the Traveller. In this case, the Traveller shall have no claim against the Tour Operator for reimbursement of any part of the cost of the services requested but not used.
5.2.12 The Traveller is obliged to observe exactly the announced departure times and to appear in a condition and appearance that allows him/her to participate in the trip and that does not cause inconvenience to other tourists, the employees of the Tour Operator and its contractors. In the event that, due to the above reasons, additional costs are incurred by the Traveller or the Tour Operator, these shall be borne in full by the Traveller. Any costs incurred by the Traveller due to delay or non-appearance and subsequent missed departure of a bus, plane, ship, train or vehicle, as the case may be, shall be borne entirely by the Traveller, irrespective of the reason for the delay.
5.2.13 The Traveller is required to provide the Tour Operator with information about his/her health condition in case he/she suffers from chronic or congenital diseases that may endanger his/her life/health during the journey, which information shall be provided in writing to the Tour Operator at the time of booking for the specific program.
5.2.13.1 Taking into account the specifics of each individual program, the Tour Operator has the right, at its discretion, to refuse the Traveler’s inclusion in the trip.
5.2.13.2 In the event that the Tour Operator is not notified within the time and in the manner specified herein and in the event of an incident related to a chronic or congenital condition of the Traveller, the Tour Operator and/or its contractors shall not be liable.
5.2.13.3 Notwithstanding the notification to the Tour Operator of the existence of a chronic or congenital condition of the Traveller, and in the event that the Traveller expressly declares in writing his/her willingness to participate in a particular program at his/her own risk, the Traveller undertakes to declare in writing that any risks to his/her health and life, if any, are entirely at his/her own expense and the Tour Operator and/or its contractors shall not be liable in any way whatsoever in the event of any deterioration in his/her health and/or death during the tour.
- TRANSFER OF RIGHTS
The Traveller shall be entitled to transfer his rights and obligations under the Tourist Service Contract to a third party who meets all the requirements for the performance of the tour, if such possibility exists, by giving prior notice to the Tour Operator and obtaining his consent. The Traveller who transfers his rights and obligations and the person to whom the trip is transferred are jointly and severally liable to the Tour Operator for payment of the total contract price and the costs associated with the transfer. The third party declares that he accepts the transfer and fully agrees to the General Terms and Conditions, the Tourist Service Contract and its annexes and that he is familiar with the travel information before accepting the transfer.
- CANCELLACION
7.1 In the event of cancellation of the trip and termination of the Tourist Service Contract by the Traveler, the Tour Operator shall charge the cancellation fees specified in this Article, namely:
7.2. In case of travel abroad by bus:
– 30 days or more prior to the date of travel – no cancellation fees, unless penalties are due for expenses already paid by the Tour Operator for bus, ferry, hotel reservations, etc., included in the package price of the trip. These are subject to the cancellation terms of the relevant service provider and are payable by the Traveller.
– from 20 to 14 days before the date of travel – 40% of the package price of the trip, plus the value of any non-refundable expenses already paid by the tour operator;
– from 13 to 7 days before the date of travel – 60% of the package price of the trip;
– less than 7 days before the date of travel – 100 % of the package price of the trip;
7.2.1 For travel abroad by air:
– 45 days or more prior to the date of travel – no cancellation fees unless penalties are due for cancelled airline tickets, ferry tickets, hotel accommodation and other services that are part of the package price. In the event that cancellation penalties or other fines and charges are due for cancellation of airline tickets, ferry tickets, hotel accommodation and other services already issued as part of the package price of the trip, the cancellation rates, terms and conditions of the relevant carrier (airline, bus or ferry company) shall apply;
– from 45 to 30 days before the date of travel – 30% of the price of the trip, as well as the value of non-refundable expenses already paid by the Tour Operator, included in the package price of the trip, according to the tariffs of the respective airlines, bus and ferry companies, hotels, etc.;
– from 29 to 20 days before the date of travel – 50% of the price of the trip, as well as the value of the non-refundable expenses already paid by the Tour Operator, included in the package price of the trip, according to the tariffs of the respective airlines, bus and ferry companies, hotels, etc.;
– from 19 to 10 days before the date of travel – 80% of the package price of the trip;
– less than 10 days before the date of travel – 100 % of the package price;
7.2.2 For domestic travel:
– 20 days or more before the date of travel – no cancellation fees;
– from 19 to 14 days before the date of travel – in the amount of the deposit;
– 13 to 7 days before the date of travel – 70% of the total cost of the trip;
– less than 7 days before the date of travel – 100 % of the total cost of the trip;
7.3 In the event that the Traveller cancels his/her trip during the duration of the trip at his/her own request, all additional costs, including transport costs, shall be borne by the Traveller. In this case, the Traveller shall have no claim against the Tour Operator for reimbursement of any part of the cost of the services requested.
7.4 In case of submission of documents with incorrect data and/or non-compliance with the deadlines by the Traveler, the Tour Operator has the right to cancel the trip by charging the above fees.
- CHANGES IN PROGRAMMES AND CANCELLATIONS BY THE TOUR OPERATOR
8.1 Program changes
The Tour Operator reserves the right to make changes to the program for reasons beyond the Tour Operator’s control (unforeseen changes to flight/ferry schedules, opening hours and availability of places at tourist sites or in the event of natural circumstances).
8.2 Cancellations
8.2.1 The Tour Operator reserves the right to cancel the trip when the minimum number of tourists enrolled for the program is not reached or in the event of circumstances corresponding to those described in Article 8.3 of the General Terms and Conditions. In this case, the Tour Operator shall not be liable for the non-performance of the Tourist Service Contract, and shall refund to the Traveller all sums paid, excluding that part of them for the actual costs incurred (cancellation fee for insurance policies taken out on behalf and at the expense of the Traveller, fine for returned air tickets for scheduled flights, in accordance with the rules of the airline concerned, visa fees and other additional services requested by the Traveller and paid for in advance, which have been paid to third party contractors of the Tour Operator and are not refundable under the rules of such third parties).
- SPECIAL REQUIREMENTS FOR TOURISTS
9.1. For all programs Travellers are prepared with appropriate clothing and equipment depending on the season in which the program is organized and according to its specifics.
9.2. By the act of signing up for a program, Travellers declare that they are healthy, without medical complaints and that their health condition allows them to participate in the program.
9.3. For mountain and adventure programs, the Traveller is required to be in good health and in good general physical condition and fitness.
9.4. I will not make individual decisions concerning the route without the knowledge of the guide.
9.5 I undertake to follow the instructions and observe the safety measures
9.6. I agree that the organisers and other participants in the event shall be exempt from liability for my death, disability, physical injury, material damage, theft of property, etc. which may befall me during the event or on the way to the venue.
9.7 I hereby give my consent to receive medical treatment for any injury, trauma or illness during the event.
- OTHER CONDITIONS
10.1 These terms and conditions have been prepared in accordance with the Tourism Act and Bulgarian legislation.
10.2 All disputes concerning the performance of these General Terms and Conditions and the Tourist Service Contract shall be settled by mutual agreement of the parties. In the event that an agreement cannot be reached, the dispute shall be settled by the court.
10.3 The Tour Operator guarantees that the personal data provided by the Traveller are protected in accordance with the applicable provisions of Bulgarian legislation, are processed only in connection with the execution of the Tourist Service Contract and are stored in accordance with the regulatory requirements.
10.3 The General Terms and Conditions are an integral part of the Tour Operator’s Contract.